Shipping & Returns Policy
Last updated: June 2026 | Glowia Jewels
Shipping Time
Orders are processed and shipped within 48 hours. Personalised items may take slightly longer. If your order contains both personalised and non-personalised products, we may split the shipment – non-personalised items will reach you first.
Shipping Charges
We offer free shipping on eligible orders as per ongoing promotions. International orders and returns may not qualify for free shipping.
Tracking
Once shipped, tracking details are sent via WhatsApp, Email, and SMS. If you order personalised or Gold jewellery along with other items, your order may arrive in multiple shipments.
Return Policy
We offer a 15-day return policy on unused, unworn items (subject to eligibility). This policy does not apply to personalised jewellery, perfumes, candles, coins, utensils, or God idols – except when the product is defective or incorrect.
Glowia Jewels reserves the right to inspect all returned products before approving refunds.
If you purchased a Glowia Jewels product from a third-party marketplace, the return policy of that platform will apply.
Shipping charges paid at checkout are non-refundable in case of returns.
If you return multiple items but some are missing from the package, Glowia Jewels may deduct up to the full MRP of the missing item(s) (including free gifts or promotional products) from your refund.
Refund Policy
Refunds are initiated only after the returned product is received and inspected at our warehouse. All refunds are calculated based on the original invoice price – current discounts or price changes will not affect the refund amount.
Replacement & Exchange
You may request a replacement or exchange under the same conditions as returns. Replacement products will be shipped only after the original item is successfully returned and received by Glowia Jewels.
Return Process
Initiate a return via our website or by contacting Customer Support. Once requested, please stay available for reverse pickup and answer calls from the delivery partner. If we cannot reach you, the pickup may be cancelled and you’ll need to start over.
Most pin codes support reverse pickup. In rare cases where it’s unavailable, you may need to ship the product via India Post or another courier. We will reimburse reasonable shipping costs up to ₹70. If actual shipping exceeds ₹70, the extra amount may be adjusted against your refund. For non-serviceable pin codes, you are responsible for returning the jewellery to our warehouse, and we will reimburse up to ₹70.
Empty Parcel or Missing Product
In the unlikely event you receive an empty parcel or a missing product, contact us within 48 hours of delivery. We will require a 360-degree unboxing video of the sealed package for investigation. Claims may be rejected if evidence is insufficient or tampering is detected. Glowia Jewels will make the final decision in such cases.
Contact Us
Support available: Mon–Sat, 10 AM – 7 PM (IST)